FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ page! Below you'll find answers to the most common questions our customers ask. If you can't find what you're looking for, feel free to reach out to our customer support team!

 

1. What products/services do you offer?

We offer a wide range of medical care products - including medical scissors, hip bags and medical accessories. Whether you're looking for something to gift to a loved one working in the medical field, we have something for everyone.

2. How do I place an order?

Placing an order is simple! Follow these steps:

  1. Browse through our product selection.

  2. Add the items you want to your cart.

  3. Proceed to checkout and fill in your shipping and payment details.

  4. Confirm your order and wait for a confirmation email with tracking details.

If you need help at any point, feel free to contact our customer service.

3. What payment methods do you accept?

We accept a variety of payment methods to ensure your convenience:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)

  • PayPal

  • Apple Pay and Google Pay (for mobile users)

4. Can I change or cancel my order after it’s been placed?

We understand that mistakes happen! If you need to make a change or cancel your order, please contact us as soon as possible. Once an order is shipped, we are unable to modify or cancel it. However, you can always return it once it arrives. Our customer service team will assist you with the process.

5. How long will it take for my order to arrive?

Delivery times vary depending on your location and the shipping method selected at checkout. Here’s a general breakdown:

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

You’ll receive a tracking number once your order is on its way!

6. What is your return/exchange policy?

We want you to be completely satisfied with your purchase. If you're not happy, here's what you need to know:

  • Returns must be requested within 10 days of receiving the product.

  • Items must be unused and in their original packaging.

  • If you receive a damaged or defective item, we’ll send you a replacement or offer a full refund.

7. Do you offer gift cards?

Yes, we do! Gift cards are available in various denominations. You can purchase them directly from our website and send them digitally to the recipient via email, or opt for a physical gift card to be mailed.

8. How do I contact customer support?

We’re here to help! You can reach our customer support team through the following:

  • Email: rex@nursingtools.com

  • Live Chat: Available on our website during business hours (9 AM – 5 PM)

We aim to respond to all inquiries within 24 hours on weekdays.

10. How do I create an account with your website?

Creating an account is simple! Just follow these steps:

  1. Go to our account registration page.

  2. Fill in your name, email address, and create a secure password.

  3. Click “Create Account.”

  4. You’ll receive a confirmation email to activate your account.

Once registered, you’ll enjoy faster checkouts, order tracking, and exclusive offers!

11. I forgot my password. What do I do?

No worries! Simply click on the "Forgot Password?" link on the login page. We’ll send a password reset link to your email. Follow the instructions to create a new password and regain access to your account.

12. Can I sign up for promotions and discounts?

Absolutely! To stay updated on the latest deals, promotions, and exclusive discounts, you can sign up for our newsletter at the bottom of the page. Plus, you’ll get a special welcome discount on your first purchase!

13. Do you offer any discounts for bulk orders?

Yes, we do offer discounts for bulk orders! If you’re interested in purchasing a large quantity of items, please reach out to us at rex@nursingtools.com for more information on pricing and terms.

14. How can I provide feedback or suggestions?

We love hearing from our customers! If you have any feedback, suggestions, or ideas, please contact us via email at rex@nursingtools.com. Your input helps us improve and serve you better.

If you have any other questions, feel free to reach out to us at any time. We're always happy to assist!